What is a Disaster Recovery Service?

What is a Disaster Recovery Service?

When you begin using a medical answering service, you may hear about disaster recovery, and you may be wondering just what that means. A quality answering service will offer this as a part of their product, and you definitely want to look for a call center that does. Just what is the service, and just why is it important? Here, you will find the answer.

Unfortunately, bad things can happen to any business. You probably have plenty of insurance in case you face fire, tornado, earthquake, flooding, or any of the many disasters that could happen to your business. However, have you considered what will happen to your patients if they try to reach you after your business has suffered? Your patients may not know that something has happened and they may be trying to reach you. This is where disaster recovery service can be invaluable.

A quality medical call center will be prepared for any disaster that may happen to your business or even to theirs. When you begin comparing medical answering services, make sure to check their disaster plans and look for these benefits.

A call center should have plenty of power options, whether they lose power for a day or a week. Make sure the answering service guarantees service that will not be interrupted. This can be very important, because if they suffer a power outage, your patients will not get an answer.

Another disaster recovery benefit should be that the answering service should have phone lines set up so that, even if one part of their company loses service, the phones can be rerouted, guaranteeing your patients can get through when they call.

The service should also guarantee that they have both emergency and alternate locations so that, if one of their locations is destroyed by fire or earthquake, or some other element, they can route your calls to another center, providing constant service to you and your patients.

All in all, a medical answering service should guarantee that, no matter what disaster may strike, they will still be answering calls. If your office has to be closed, they should be prepared to field all of your calls. If their business is affected by disaster, they should have multiple disaster recovery plans in effect so that they will not go down.

Your patients are of high importance and it is imperative that they can always talk to a live person when they call.