Can 9-1-1 Telecommunicators actually do two things at once?

Question by jaredkbyrd: Can 9-1-1 Telecommunicators actually do two things at once?
Ok…I work in a 9-1-1 center. I am constantly being yelled at by callers because they think I am not sending them help. For instance this morning, I picked up the phone to a screaming woman who’s husband was having trouble breathing. I was trying to find out information on him, when he quit breathing. But every question I asked, was answered by my caller “JUST GET ME SOME DAMN HELP!” What does the public think? Do they think I am just asking these questions cause I am bored and want to carry on a conversation? Maybe I was asking these questions so I could HELP her to help him. The whole time my partner was getting the help on the way. My caller refused to do CPR on husband even though I was trying to tell her how. It only took 5 minutes from the time she picked up the phone to the time a fireman was doing CPR on her husband. But somehow about 75% percent of callers think we are not sending them help until we hang up the phone. Why is that?
Yes I understand…I probably told her 5 times that help was already on the way, and that I was going to talk her through CPR until the help could arrive. This didn’t change her attitude a bit. She just kept refusing to help.

Best answer:

Answer by Yep
I’ve never had to call 911 (luckily) but I can imagine I’d be under immense pressure (as are you). The basic fact is, when I’m sane and not freaking out about my relative or friend not breathing, I understand that without you, they would more than likely die. So I’m sure they are thankful to you, whether or not they realize it at the time.

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