Sanyo Air Conditioner Was Hanging Shaoxing Consumer Complaints

Sanyo Air Conditioner Was Hanging Shaoxing Consumer Complaints

Complaints Record: I live in Shaoxing County Binhai Industrial Zone, is Shen. Consumption items recently encountered the problem, I hope your help.

2009 6 months, I am in the urban area Suning Electric purchased a Sanyo Hanging Air conditioning In the summer with a pretty good use, speed and effect of cooling both just fine. Cold a few days ago, I would like to turn on the heating, air conditioning and heating units could be that the effect is not how like. The air conditioning for a long time, the room temperature do not increase, the wind blowing out, only a little warm.

Do I contact the store for sale Service , December 30, 2009 day Service Onsite inspection of the workers, said heating is not normal in the four-way air valve problems, as long as the replacement of a new four-way valve on it. But I do not agree with their four-way valve to replace me easily, because I had done it too similar to the maintenance work, replacement of four-way valve that works great, as did a major surgery to the air, and replaced easily after the “relapse . ”

“Although I have bought air-conditioning for 6 months, but I was the first use of heating on the problem found, indicating that air conditioning and heating system, quality problems may exist, for which I request replacement of a new air conditioning machine. ”

Soup sister Survey: Mr. Shen received reflect the situation, Tom sister contacted Home Appliances Stores the relevant person in charge, the other recognized Mr. Shen home air conditioning heating effects are not very good, after determining that maintenance workers check the Stone valve problems, as long as the replacement of new parts on it, but Mr. Shen has made maintenance workers are sent Marketplace , he believed, however, must Sanyo maintenance workers to fix the Caixing. But the problem is not directly in Shaoxing Sanyo air conditioning maintenance worker stationed in the Ministry, and now many brands of air-conditioned stores organized by professional home repair maintenance workers, their skills are also very professional.

“Consumer demand is that if we send repair store, he must be replaced with new air conditioner, such a requirement is not met.” Store official told Tom-mei, the consumer has to buy air conditioning for 6 months , and has more than returned or shifting the time frame, such a demand from air conditioning “three guarantees” regulations to protect.

Tang Mei check the “Product Quality Law” and the “Consumer Protection Act,” air conditioning “three guarantees” the Ordinance performance failure occurred within 7 days, unconditionally free of charge returned, within 15 days of performance problems, unconditionally free repair or replacement; more than 15 days in the “three guarantees” the performance failure occurred during the period, unconditionally free repair. In the “three guarantees” for more than two times during the repair can not normal use, free exchange of the same model, with specifications, unwilling to exchange, and with maintenance records and valid proof, according to state, “New Three Guarantees” provisions of depreciation charge later, you can exchange other models or specifications. View from the relevant laws and regulations, Mr. Shen’s replacement does not require compliance.

Under the coordination of the Tom-mei, store executives said they would try to contact air-conditioner manufacturers to help consumers, want them to be able to directly send the workers home inspection service. The replacement is no way to satisfy the request.